What We Collect and Why We Collect It
When you open an account, we collect the details you submit — your name, email address, mobile number and, where required, identity verification documents. When you deposit via bKash, Nagad or Rocket, we record the transaction reference, the amount and the wallet number linked to your
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account. We do not store your full mobile banking PIN or password at any point. We also collect device and session data automatically: your IP address, browser type, and the pages you visit inside the lobby. This helps us detect unusual login attempts and keep your
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account secure. If you contact our support team, we log that conversation to track your issue through to resolution. We share data only where we are legally required to do so, or where a third-party payment processor needs it to complete your bKash, Nagad or Rocket
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transaction. We do not sell your personal data to advertisers or unrelated third parties. All data is processed in line with the applicable rules for supported regions, and your rights under those rules apply where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.